Placing an order

How do I place an order?

Use the On-line Shop to search and select the garments you like, then follow the guide to select the appearance of your Doll (choosing eye colour, hair colour and style and skin tone) to create your unique Doll.  Add to the basket and checkout.  We accept PayPal or cards for payment.

What payment methods does Alice Maud take?

Our website takes all payments via Paypal and customers can pay this way either using their own Paypal account OR using a Credit Card.

For special customised orders (i.e not via the on-line shop) we can accept a bank transfer, for paypal account holders, we can accept payment direct to our account, or we can accept card payments over the telephone (please contact us for details).

How do I order a special occasion Doll?

If you would like a special occasion Doll, and this can include embroidering a name and date on the garment, please contact us with your requirements, by email or phone via the Contact link.  Have a look at the Dolls in the Shop or our Gallery of Dolls happy in their new homes, including some special customised Dolls, for ideas and then Contact us.

Can I order goods by phone as well as via the web site?

Yes you can. Please call us on 01598 710350 or email to provide your order requirements. Payment will be taken over the telephone by credit or debit card, or you can pay in advance by bank transfer or paypal account.

Do you store my credit card details?

No. Your credit card details do not pass through our website at all. All credit card processing is done directly via the Paypal payment service.  If you pay over the phone, your card details are entered directly onto a card machine and not retained by us

Why has my payment been refused?

Payments for orders are processed by Paypal.  Please contact your card issuer for details on why your card was refused.