How will my purchase be delivered?

Each Doll is packed in its own suitcase style box and sent by Royal Mail (included in the price of an order valued at £20 or more) as a small parcel.  If you would like special delivery, please contact us to arrange - there will be an extra cost.

When your item is ready for despatch, we will let you know via your registration email address.

I didn't receive my order?

We notify you when the order is despatched, if you do not receive the order within 5 working days, please notify us by phone or email immediately.

If an incorrect or incomplete delivery address was specified, resulting in failed delivery, redelivery can be arranged (subject to a redelivery cost) or a refund can be issued less delivery costs.

Otherwise we will arrange for a replacement or refund (see terms and conditions)