FAQs

We will always do our best to help with your queries to make your shopping experience with us easy and enjoyable.  

If you can't find an answer in the sections below, please click here to contact us or call 01598 710215.

» The Dolls

Tell me about the Dolls

Each doll, approximately 50cm (19") tall, is totally hand made in our North Devon workshop...

» Placing an order

How do I place an order?

Use the On-line Shop to search and select the garments you like, then follow...

» Product stock levels

How many Dolls do you stock?

We have many dolls but each one is then customised to meet your order...

» Delivery

How will my purchase be delivered?

Each Doll is packed in its own suitcase style box and sent by Royal...

» Cancellations, Returns and Exchanges

If I am not happy with my order?

Alice Maud products are made by hand to high standards and are...